Shipping policy

 


Shipping


How are your pieces delivered?

Country &Shipping method

Shipping costs

Delivery time

GermanyDHLPacket (insured)

Orders over 349€ are free of shipping costs. shipping flat rate of 6,99€ for orders under 349€. 

approx. 2-5 working days

EUCommodity PostInternational-Tracked

Orders over 498€ are free of shipping costs. shipping up to 25,90€ for orders under 498€. 

approx. 5-10 working days

Rest of the WorldCommodity PostInternational-Tracked

Orders over 900€ are free of shipping costs.shipping up to 36,90€ for orders under 900€.  

approx. <14 working days

*Please note that during major sales events and the pre-Christmas period, there may be an extended processing and delivery time.

 

Returns

What if I don't like something after all?

You have 14 days from the receipt of the goods to decide if the item(s) is/are right for you. We ask you to handle the clothing carefully and not to return the items damaged, soiled, or altered. Please note that personalized products cannot be returned or refunded. The pieces must be returned with insurance to ensure its safe arrival to us and, consequently, guarantee the refund of your payment amount.

 

How do I return something?

  1. The returned product must be in good condition, so as not to affect resale: the item must not be damaged, soiled, or altered.  

  2. The label of the item must not be damaged, removed, or torn.  

  3. Please clearly mark the returned goods (quantity + reason) on the return slip.  

  4. Be sure to include the completed return slip with your return. Note: If any of the above conditions are not met, the refund process may be delayed, or the return may not be refunded under certain circumstances.

  5. Please return the (if there were any) free gift in this order if you no longer meet the original advertising requirement after the return.  

  6. Address the package to the following address:

    OYA Studio

    Pauline Fernandez

    Stresemannstraße 41

    40210 Düsseldorf

    Germany   

  7. Please note that you are responsible for the return shipping costs. We offer high-quality products at reasonable prices and the fast and secure parcel service of DHL. So, if we were to cover the return costs for our customers, it would exceed the budget. We hope to receive more orders and profits in the near future to offer free returns, providing you with a better shopping experience. Unfortunately, this is not possible at the moment.

  8. We do not send a confirmation upon receiving your return. You can track the location of the package using the tracking number of your return. Typically, we need 20 business days to process your return after receiving the goods. Processing times may extend after major promotions. Currently, we estimate a processing time of approximately 3-4 weeks and apologize for any inconvenience caused.  

  9. Please keep the issued return receipt carefully until the refund is processed.

     

Can I exchange items?

Currently, we cannot offer you an exchange of goods. However, you have the option to return your order to us within 14 days of receipt. Once your return reaches our warehouse, you will be refunded. You can then simply reorder your desired products.

 

Complaint

 

You've received defective or incorrect merchandise?

Oops, we sincerely apologize for that! Please contact our customer service so that we can assist you promptly. To do so, kindly send us pictures of the defective or incorrect item and your order number to hi@oyastudio.de.

Warranty Claim

Please note that defects reported more than 7 days after receiving the merchandise cannot be replaced. Within the first 7 days, we are happy to offer you a refund upon the return of the defective item or propose an individual solution.

A warranty claim is excluded if:

  • The defect or damage was noticed or occurred after wearing and/or removing the labels from the merchandise. Silk is a sensitive fabric that should be treated with care.

  • The defect or damage occurred after washing. Please note that the merchandise should only be cleaned with hand washing and the appropriate care products.

  • The defect or damage resulted from improper use or negligence.

  • The defect or damage resulted from improper repair of the product or alteration of its parts.

  • Stains on the product also do not qualify for a warranty claim.

Your package arrived damaged, and part of your order is missing?

In that case, you must report the damage to DHL within seven days of receiving the shipment. Please fill out the DHL damage report form for this purpose and submit the shipment along with the damage report at a DHL branch. You can send us a copy of the completed damage report via email to hi@oyastudio.de, so that we can promptly send you a replacement (if available).

 

Payments

 You can choose between different payment methods at OYA Studio:

  • PayPal

  • Direct transfer

  • Credit card

PayPal

You can use PayPal to convenient with just a few clicks and above all secure pay for your purchase. To be able to pay with this payment option, you must registered PayPal customer be a member. Registration is free of charge. After choosing the method, you will be redirected to the Paypal website. redirectedto be able to make the payment securely.

Direct transfer

It is possible to transfer the payment directly via opur page.

Credit card

Pay easily by credit card. We accept VISA and MasterCard & American Express.